Return/Exchange policy

 

At Dottie’s Crab Shack, we take great pride in providing our customers with the highest quality products and service.

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If your order was incorrect or if there was a quality issue with the product you received, please return the unconsumed items to the store. We will gladly remake or replace the returned items at no additional cost.

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If a comparable product is unavailable, store credit will be issued, which can be applied toward any future purchase.

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Please note that returns and exchanges will not be issued under the following circumstances:

• The returned product was consumed or is not in a sufficient quantity for evaluation.

• The customer no longer wishes to keep the product for reasons unrelated to quality or order accuracy.

• The product was not returned to the store.

• The product was purchased, then improperly refrigerated or frozen after leaving the store.

• The product was pre-ordered but not picked up within 10 minutes of the agreed-upon pickup time.

 

Thank you for your understanding and for giving us the opportunity to serve you!

 

Dottie’s Management